FAQsAt Idealplug, we are dedicated to providing our customers with the highest level of service and support. We are always available to answer your questions and help you find the right products for your needs.
Idealplug is committed to quality and customer satisfaction. We aspire to create a global community of satisfied customers who trust us for all their shopping needs. By continually evolving and adapting to the latest trends and technologies, we aim to set new standards in the ecommerce industry.
We guarantee you that we only sell 100% original products, all products on our platform were carefully researched and sourced directly from the manufacturers or trusted wholesalers.
Deliveries are usually within 2 - 9 business days depending on where we're shipping from and to, be rest assured that we would do everything to deliver your products to you as soon as possible.
You can always use the delivery status on your order receipt slip to track your order status.
We offer a wide range of payment options through Stripe payment gateway
If you receive a damaged item, please contact our customer service team immediately with your order id number and a photo of the damaged item. However, we do our best to vet every product that we ship out to our clients.
Yes, all of our products comes with price discounts and extra price discounts offer when you order more quantities. Aside that, we also occasionally offer other kinds discounts and promotions, sign up for our newsletter to stay updated on our latest deals.
Yes, we offer gift wrapping for a slight additional fee. Contact our customer support team to get a quote.
Damaged or wrong products should be returned within 10 days of purchase. To be eligible, items must be unused and in original packaging/condition and we'd refund you accordingly, contact our support team for more info.
If you need to change or cancel your order, please contact us as soon as possible. We process orders quickly and would appreciate it if you do your very best to let us know on time. Thanks!
We respect our client's privacy and only use your data solely for the purpose of processing your orders and providing you with the best possible shopping experience. Learn more
Didn't find an answer to your question or need more clarification on your question?